SHIPPING: All orders are shipped from Auckland to residential or commercial addresses in New Zealand only. You will receive a confirmation email once your order has been shipped and this will contain your tracking number.
INTERNATIONAL ORDERS: Unfortunately, we are not able to ship internationally at this time.
PROCESSING TIMES: provided your order is with us by 11.00am we will ensure dispatch the following working day. Orders received after 11.00am will be dispatched within two working days. We do not ship or deliver orders on weekends or holidays. if your order is going to be significantly delayed, we will contact you via email or phone to let you know.
RETURNS: It’s important to us that you are completely happy with your purchase. Which is why we offer a 100% money back guarantee, provided you are able to return the product to us, in perfect, resale-able condition, within 7 days.
For faulty products or incorrect orders: we endeavour to provide products in perfect condition and accept full responsibility for products received in faulty condition.
CANCELLING ORDERS: We can cancel and refund a submitted order for you as long as it has not been dispatched. Please contact us as soon as possible to prevent the dispatch of your order. The purchase balance for the cancelled item(s) will be refunded to via Internet Banking, so please provide us with your bank account details so the funds can be refunded to you.